Shop Terms and Conditions

These Regulations define the rules of purchases in the kodmilosci online store at www.kodmilosci.com. The store is operated by Lexa Anna Michowska, ul. Al Katowicka 51/223 05-830 Nadarzyn NIP 8212539452, hereinafter referred to as the Seller. Organizer and seller of events.

§ 1 General provisions and use of the Online Store

1. All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, its Internet domain, content on the Website, appearance of the store, as well as to forms and logotypes posted on the Store's Website (with the exception of logotypes and images presented on the Store's Website for the purpose of presenting goods, to which copyright belongs to third parties) belong to Vendors.
2. The Seller will make every effort to make the use of the Online Store possible for users of all popular web browsers, operating systems, types of devices and types of Internet connections. The minimum technical requirements enabling the use of the Store Website are a web browser with a version of at least MS Edge 100; Google Chrome 39; FireFox 34; Opera; Apple Safari 5 or higher, with Javascript enabled, accepting the required cookies.
3. In order to place an order in the Online Store and to use the services available on the Websites of the Store, it is necessary for the Customer to have an active email account.
4. It is forbidden for the Customer to provide content of an illegal nature and use by the Customer of the Online Store, the Website of the Store or gratuitous services provided by the Seller, in a manner contrary to the law, good customs or violating the personal interests of third parties.
5. The Seller declares that the public nature of the Internet and the use of services provided electronically may be associated with the risk of obtaining and modifying Customer data by unauthorized persons, therefore Customers should use appropriate technical measures that minimize the aforementioned risks. In particular, they should use antivirus and identity protection programs for Internet users. The Seller never addresses the Customer with a request to provide him with a Password in any form.
6. It is not permissible to use the resources and functions of the Online Store for the purpose of conducting activities by the Customer that would violate the interests of the Seller.

§ 2 Orders

1. The information contained on the Store Website does not constitute an offer of the Seller within the meaning of the Civil Code, but only an invitation to Customers to submit offers to conclude a Sales Agreement.
2. The availability of information about products on the Store pages does not imply the availability of these products in stock or the availability of places for events or trainings and the possibility of fulfilling the order.
3. Placing an order constitutes submission to the Seller by the Customer of an offer to conclude a Contract for the sale of Goods or Services that are the subject of the order.
4. After placing the order, the Seller sends a confirmation of placing the order to the e-mail address provided by the Customer. In the next step, the Seller sends information about the acceptance of the order for execution. Information about the acceptance of the order for execution is a statement of the Seller about the acceptance of the offer, and upon its receipt by the Customer a Sales Agreement is concluded.
5. Orders can be placed as follows:
   a) through the form available on the website of the store, using the online payment platform
   b) by e-mail to the address available on the website of the store, using a transfer to the account indicated by the Seller in the return contact
6. The condition for the execution of the order is the provision by the customer of data allowing verification of the customer and the recipient of the goods or service. The store confirms the acceptance of the order by e-mail. The Store has the right to refuse to accept the order, limit the payment method or demand prepayment in the event that the order raises reasonable doubts as to the veracity and reliability of the data provided or the method of payment.
7. For the parties, the information contained on the website of the store with the purchased goods at the time of placing the order is binding, in particular: price, characteristics of the goods or service, its characteristics, elements included in the set or service, date and method of delivery. Each time before sending the order to the Seller, the Customer is informed of the total price for the selected Goods and Delivery or for the Service, as well as about all additional costs that he is obliged to incur in connection with the Sales Agreement.

§ 3 Events and trainings

1. The organizer and seller of events and trainings is Lexa Anna Michowska, ul. Al Katowicka 51/223 05-830 Nadarzyn NIP 8212539452.
2. The Organizer will make every effort to provide the Customer with the details of the event before the Customer makes a purchase. The organizer reserves the right to change the location of the training or the trainers if the previously stated location and the instructor become impossible to deliver. The customer will be immediately informed by email in case of necessary changes in the event.
3. In case of cancellation of participation in the event by the customer, the provisions of §4 apply.
   

§ 4 Withdrawal from the contract of sale - Cancellations

1. In the event that the goods are unavailable (no goods in stock or at the store's suppliers), or if there are no places for the event or training chosen by the Customer, or if the performance of the service chosen by the Customer becomes impossible, and there is no possibility to fulfill the customer's order, the store has the right to withdraw from the execution of the contract within 30 (thirty) days, counting from the date of its conclusion. If the customer has made payment for the goods - the store will inform the Customer about it and will refund the payment for the goods to the customer within 14 (fourteen) calendar days from the cancellation of the order.
2. In the case of ordering goods in the Store, the Customer may make changes to the order until the moment of shipment of the ordered goods. Changes may concern the cancellation of all or part of the products that make up the order, changes in the delivery address, or changes in the invoice data. In case of cancellation of the order, if payment was made in advance, the payment will be refunded within 14 (fourteen) days from the date of receipt of the customer's cancellation. Changes to the order can be made by contacting the store support by e-mail.
3. If you order a Service from the Store, i.e. attend an event or training (except for events and training with Dr. Bradley Nelson and/or delivered entirely via the Internet in the form of webinars), the following refund policy applies:
   1. Up to 30 days before — full refund.
   2. 15 to 29 days before — 50% refund.
   3. 1 to 14 days before — no refund.
   4. Failure to attend workshops — no refund.
4. When ordering a Service from the Store, i.e. attending an event, or training with Dr. Bradley Nelson, the following refund policy applies:
   1. Up to 30 days before — 50% refund.
   2. Less than 30 days before or not showing up for the event - no refund.
5. In case of ordering an event or training delivered entirely via the Internet in the form of webinars in the Store, the Customer will receive a full refund in case of cancellation of participation in the event up to 24 hours before the moment of the start of the event. In case of absence from the event without prior cancellation, the Customer is not entitled to a refund of the payment.

§ 5 Payments

1. All prices of goods posted on the website of the store are given in Polish zlotys and include VAT.
2. The Customer may choose the following forms of payment for the ordered Goods:
   a) bank transfer to the Seller's bank account provided by email when confirming the order - in this case, the execution of the order will begin after sending after receipt of funds to the Seller's bank account.
   b) in cash or by credit card for personal collection
   c) electronic payments made through the PayU service
3. The Customer is each time informed by the Seller on the Store Website about the date on which he is obliged to make payment for the order in the amount resulting from the concluded Sales Agreement.
4. In case of failure by the Customer to pay within the period referred to in §3 (3), the Seller has the right to withdraw from the Sales Agreement.

§ 6 Delivery

1. Orders are delivered via Poczta Polska or courier company, to the address indicated in the order by the customer.
2. The ordered Goods are delivered to the Customer through the Supplier to the address indicated in the order form. The store is not responsible for non-delivery of goods or delay in delivery due to incorrect or inaccurate address provided by the customer.
3. When issuing the Goods, the store issues a sales document in the form of a fiscal receipt or a VAT invoice issued at the customer's request.
4. The Seller carries out the Delivery on the territory of the Republic of Poland.
5. The term of delivery and execution of the order is counted in Business Days from the date of conclusion of the Sales Agreement.
6. The Seller is obliged to deliver the Goods subject to the Sales Agreement without defects. The Customer should inspect the delivered parcel in time and in the manner accepted for shipments of a given type, in the presence of an employee of the Supplier. In the event of a loss or damage to the shipment, the Customer has the right to request the Supplier's employee to write the appropriate protocol.
7. In case of absence of the Customer at the address indicated by him, indicated when placing the order as the Delivery address, the Supplier's employee will leave a notice or attempt to contact by telephone in order to determine the date on which the Customer will be present. In case of return of the ordered Goods to the Online Store by the Supplier, the Seller will contact the Customer electronically or by telephone, re-establishing with the Customer the date and cost of Delivery.

§ 7 Return and Exchange of Goods

1. Pursuant to Article 7 (1) of the Act of 2 March 2000 on the Protection of Certain Consumer Rights and Liability for Damage Caused by a Dangerous Product (Journal of Laws of 2000 No. 22, item 271, as amended) (“Act”), the Customer who is a consumer has the right to withdraw from the contract within 14 days from the date of receipt of the goods.
2. Returned or exchanged goods must be complete, have tags and must not bear traces of use.
3. In case of withdrawal from the sales contract, according to the principle indicated in §5 (1), the customer who is a consumer is obliged to return the goods together with the original price tag and barcode.
4. The consumer does not have the right to withdraw from the contract in the cases specified in detail in Article 10 (3) of the Act.
5. In order to return the goods, please send to the email address info@kodmilosci.com statement of withdrawal from the contract and send the goods at your own expense to the address: ul. Al Katowicka 51/223 05-830 Nadarzyn. Recipient: Anna Michowska. The refund includes the value of the returned goods and the cost of shipping the goods from the Seller to the Customer. The refund for the returned product will be made within 14 calendar days from the moment the store receives the complete shipment with the goods without traces of use. The refund will be made by transfer to the account indicated by the customer.
6. The Customer, with the prior consent of the Store, may exchange the goods for another within 14 days from the date of receipt of the goods by the Customer.
7. In order to exchange the goods, please send a request to the email address: info@kodmilosci.com. Upon receipt of the inquiry by the Store, the Customer will receive from us an e-mail confirmation of the availability of the goods, (which means the acceptance of the store for the exchange of goods) after confirming the availability of the goods, the exchanged product must be sent at its own expense to the address of the Store.
8. In the event of an exchange of goods, the price paid will be credited against the price of the exchanged goods, any difference in price will be paid by the customer accordingly or returned by the Store. In a situation where the price of the goods for which the exchange is made is higher, the shipment is carried out after the receipt by the Store of the transfer.
9. The store does not accept shipments sent to it by cash on delivery and is not responsible for the costs associated with such shipments.

§ 8 Complaint of Goods

1. In accordance with the Act on Special Conditions of Consumer Sales and on Amendments to the Civil Code of 27 July 2002 (Journal of Laws of 2002 No. 141, item 1176, as amended) In relation to customers who are consumers, the store is responsible for the non-conformity of the goods with the contract. In the case of customers who are not consumers, the store is liable according to the rules set out in the Civil Code.
2. When submitting a complaint, the customer is obliged to send the complaint to the email address info@kodmilosci.com, and then send the goods to the address: ul. Al Katowicka 51/223 05-830 Nadarzyn. Recipient: Anna Michowska. Please attach proof of purchase to the returned goods.
3. The Store will inform the Customer about the consideration of the complaint within 14 days from the submission of the complaint. The Customer should provide in the email application contact details enabling the Customer to be contacted within the specified period, e.g. telephone number or e-mail address. If the complaint is accepted, the damaged goods will be repaired or exchanged for another, full-fledged one, and if this is no longer possible (for example, due to the exhaustion of stocks of the goods), the store will refund the customer the equivalent of the price of the goods or offer him other, available in the store, goods to choose from.

§ 9 Protection of personal data

1. By placing an order in the Store, the Customer agrees to include his personal data in the database and to their processing for the purposes of fulfilling the contract. The provision of personal data by the customer and the consent to their processing are necessary for the fulfillment of the order by the store. The customer is responsible for providing false personal data.
2. Personal data are protected in accordance with the Act of 29.08.1997 “On Protection of Personal Data” (Journal of Laws No. 133 item 883). in a way that prevents access to them by third parties.